All treatments/offers/gift vouchers purchased whereby you have received some complimentary treatments, you will need to use your complementary treatments within 6 months of original purchase, the complimentary treatments are for you to use 

All offers are either online or in salon and will be specified at time of offer

Complimentary vouchers/treatments will need to be used in a specified time

All vouchers have an expiry date and will need to be used within a certain time frame as specified on the voucher

No refunds or exchanges are given on gift vouchers

No monetary value alternative is given for gift vouchers 

All treatments cancelled the day before a treatment will be invoiced for 50% charge of the treatment cancelled**

All treatments cancelled on the day will be invoiced the full charge of the treatment cancelled**

All treatments £30+ require a £10 non-refundable (however transferable) deposit 

All treatments £50+ require full payment

If you have a £5 voucher off skincare it will need to be used on the day of your complimentary facial and any refunds on skincare will be the amount paid without the voucher 

**There are some exceptions to the cancellation fee if you call me and explain your situation.

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